In the world of hand tools and power tools, Craftsman stands out as a renowned name, synonymous with durability and reliability. For many years, the brand has built a solid reputation for delivering high-quality tools backed by a robust warranty program. This article explores the current state of Craftsman’s lifetime warranty and provides comprehensive details on what consumers can expect from this longstanding promise of quality and support.
Understanding the Craftsman Warranty
Craftsman tools are traditionally associated with a lifetime warranty, a commitment that reflects the company’s confidence in the durability and craftsmanship of its products. However, it’s important to understand that this warranty is not uniform across all products. The specifics of the warranty can vary based on the type of tool and its intended use.
Types of Warranties Offered by Craftsman
- Full Lifetime Warranty: This warranty covers a wide range of hand tools and other products, guaranteeing that they are free from defects in material and workmanship for the lifetime of the tool. Under this warranty, Craftsman will repair or replace the tool at no cost to the owner if it fails to perform as expected due to manufacturing defects.
- Limited Lifetime Warranty: For some products, Craftsman offers a limited lifetime warranty. This warranty may have certain conditions and limitations but still provides long-term protection against defects.
- 1-Year Limited Warranty: Some tools, particularly power tools or those with more complex mechanisms, come with a 1-year limited warranty. This coverage typically applies to defects in material or workmanship but does not extend as long as the full or limited lifetime warranties.
How to Make a Warranty Claim
To take advantage of the Craftsman warranty, follow these steps:
- Proof of Purchase: Always retain your receipt or proof of purchase. This documentation is crucial when making a warranty claim as it verifies the date of purchase and confirms that the tool was purchased from an authorized retailer.
- Contact Craftsman Customer Service: Reach out to Craftsman’s customer service through their website or customer care hotline. Provide them with details of the tool and the issue you are experiencing. They will guide you through the process of claiming your warranty.
- Tool Inspection and Replacement: Depending on the issue, Craftsman may request that you send the tool in for inspection. If the tool is found to be defective, they will typically repair or replace it according to the terms of the warranty.
What Is Not Covered Under the Warranty
While Craftsman’s warranty is extensive, it does have exclusions:
- Incidental and Consequential Damages: The warranty does not cover damages that occur as a result of using the tool inappropriately or any consequential damages that arise from tool failure.
- Wear and Tear: Regular wear and tear, such as blade dulling or battery degradation, are generally not covered under the lifetime warranty.
- Improper Use: Tools that have been misused, abused, or modified beyond their intended use are excluded from warranty coverage.
Warranty Variations by Region
It’s worth noting that warranty coverage can vary depending on the region or state due to local laws and regulations. Always check the specific terms and conditions applicable to your location to understand the full extent of your coverage.
Why Choose Craftsman Tools?
Craftsman tools are favored by both professionals and DIY enthusiasts for several reasons:
- Durability: Craftsman tools are built to withstand rigorous use, making them a reliable choice for demanding tasks.
- Innovation: The company continually updates its product lines to incorporate the latest technological advancements and user feedback.
- Customer Support: With a strong focus on customer service, Craftsman ensures that their warranty process is straightforward and supportive.
Maintaining Your Craftsman Tools
To maximize the lifespan of your Craftsman tools and ensure they remain in good working condition:
- Regular Maintenance: Follow the maintenance guidelines provided in the tool’s manual. Regular cleaning and servicing can prevent issues and extend the tool’s life.
- Proper Use: Use the tools as intended and avoid overloading or mishandling them.
- Storage: Store your tools in a dry, secure place to prevent rust and damage.
Conclusion
Craftsman remains a leading choice for those seeking high-quality, reliable tools backed by a comprehensive warranty. By understanding the types of warranties offered and adhering to proper maintenance practices, users can enjoy the benefits of their Craftsman tools for many years. For detailed information on specific tools and their warranties, visiting the official Craftsman website or contacting customer support is recommended.
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Does Craftsman still honor their lifetime guarantee?
Craftsman still honors its lifetime warranty on hand tools and storage items. To take advantage of this warranty, customers must have their original proof of purchase and the original Craftsman product and packaging. The warranty covers the repair or replacement of any part that fails due to defects in materials or workmanship. Craftsman’s commitment to quality and customer satisfaction remains strong, ensuring that customers can rely on the longevity and support of their tools.
Does Lowes accept Craftsman warranty?
Yes, Lowes does honor Craftsman warranties, including Craftsman lifetime warranties, for Craftsman tools purchased at Lowes stores. To ensure your warranty is covered, contact your local Lowes store to confirm the product availability and warranty coverage. Lowes supports Craftsman warranties and provides information on their website about the Craftsman warranty, including coverage details and the process for making a claim. Rest assured that you can rely on Lowes for honoring your Craftsman warranty and receiving the necessary support for your tools.
Can you still exchange broken Craftsman tools?
Craftsman offers a warranty system called the “Craftsman Warranty” that covers their tools against defects in material or workmanship. To return broken Craftsman tools, check if they are still covered by the warranty, gather necessary documents, and contact Craftsman customer service to initiate the return process. Keep all communication and tracking information for reference during the return process.
Does Craftsman still replace broken tape measures?
Craftsman no longer replaces broken tape measures under warranty. Sears, the retailer of Craftsman tools, discontinued the lifetime replacement policy due to abuse by customers. However, some customers have reported success in getting their tape measures replaced under warranty by other brands like Stanley. It is important to note that the warranty coverage may vary depending on the specific model and purchase date.
What tape measure has a lifetime warranty?
Several tape measures offer a lifetime warranty. For example, the Milwaukee Compact Auto Lock 25 ft. SAE Tape Measure comes with a limited lifetime warranty. Stanley Tools also provides a limited lifetime warranty on their tape measures. These warranties cover defects in material and workmanship, ensuring that you can rely on these tape measures for a lifetime of accurate measurements.
Who took over CRAFTSMAN parts?
Stanley Black & Decker acquired the Craftsman brand from Sears Holdings in 2017. This acquisition gave Stanley Black & Decker the rights to develop, manufacture, and sell Craftsman-branded products worldwide. While Sears retains the right to sell Craftsman products for the next 15 years, Stanley Black & Decker now owns the brand. This acquisition ensures the continuation of the trusted Craftsman brand and expands its availability to a global market.
Is Lowes getting rid of Craftsman tools?
Lowe’s is not getting rid of Craftsman tools. Lowe’s acquired Craftsman from Sears Holdings and plans to keep the brand in its stores. Lowe’s will offer the full range of Craftsman products and accessories, and they are also investing in the brand and introducing new products. Craftsman will continue to be available through Lowe’s stores and their website.
Did Lowes take over Craftsman?
No, Lowe’s did not take over Craftsman. In 2017, Stanley Black & Decker acquired the Craftsman brand from Sears. However, Lowe’s has a multi-year exclusive agreement with Stanley Black & Decker to be the sole retailer of Craftsman-branded products in the United States and Canada. This means that Lowe’s offers a wide range of Craftsman products, including lawn and garden equipment, hand and power tools, and storage solutions. You can find a comprehensive selection of Craftsman products at Lowe’s stores and their website.